SHIPPING POLICY

Last Updated: August 5, 2026

Thank you for shopping with Ego Sum Stella. We are committed to providing a smooth ordering and shipping experience. Please review this Shipping Policy before placing an order.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Please allow 2–7 business days for order processing and preparation before your order is shipped. Processing times may vary depending on product availability, order volume, and other circumstances.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

2. PRE-ORDERS

Certain products may be offered as pre-order items. Pre-order items are products that are not immediately available for shipment and are produced or prepared after the order is placed.

The estimated fulfillment or shipping timeframe for each pre-order will be provided on the applicable product page at the time of purchase.

Pre-order items will not ship immediately. Customers should review the estimated timeframe before placing a pre-order.

If an order contains both pre-order and in-stock items, items may be shipped together once the pre-order item is ready, unless otherwise stated at checkout.

Pre-order fulfillment times are estimates and may change due to production, manufacturing, supply, or shipping delays. Customers will be notified when possible if there is a significant delay.

By placing a pre-order, the customer acknowledges and agrees to the applicable estimated fulfillment timeframe.

3. SHIPPING TIMES

Estimated delivery times begin once an order has been shipped and are estimates only.

United States:
Estimated delivery: 5–10 business days after processing

Delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.

4. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on the shipping destination, order size, and available shipping method.

Ego Sum Stella may offer free-shipping promotions from time to time. Any applicable promotion will be displayed at checkout or communicated through our website.

5. TRACKING INFORMATION

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to update after an order has shipped. Tracking updates may be delayed while the package is being processed by the carrier.

6. SHIPPING DELAYS

Ego Sum Stella is not responsible for shipping delays caused by circumstances outside of our control, including carrier delays, severe weather, natural disasters, holidays, incorrect addresses, or other unforeseen circumstances.

If your package is delayed, please check the tracking information provided by the shipping carrier.

7. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at:

egosumstella.collective@gmail.com

We cannot guarantee that an address can be changed after an order has been placed or shipped.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

8. LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, Ego Sum Stella is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the shipping carrier.

9. DAMAGED PACKAGES

If your order arrives damaged, please contact us at egosumstella.collective@gmail.com as soon as possible and provide your order number and photographs of the damaged package and product.

We will review the situation and determine the appropriate resolution.

10. INTERNATIONAL SHIPPING

At this time, Ego Sum Stella ships within the United States only, unless otherwise stated at checkout.

If international shipping becomes available, this policy will be updated accordingly.

11. CONTACT

For questions regarding your order or this Shipping Policy, please contact:

Ego Sum Stella
Email: egosumstella.collective@gmail.com

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